Floating Support Worker - CLOSED
We are recruiting for a Floating Support Worker to join our team
This will be a 12 month fixed term contract from 1st April 2026, hybrid home/Chelmsford working.
Delivering floating mental health support for individuals with a variety of mental health support needs and those at risk of developing poor mental health. Delivering holistic mental health support through 1:1 sessions in the community and ad-hoc telephone support.
The Role Of A Floating Support Worker
Main Duties and Responsibilities
Communication
· To effectively engage people using face to face and digital means, making home visits where appropriate in accordance with the organisation’s policies and procedures.
· To positively promote the understanding that the individual you are working with is in control of the pace of their recovery journey and its route.
· To provide information in an accessible way so the individual can understand the options available and can make informed choices about their recovery.
· To develop and maintain effective, positive, and respectful working relationships with service users, stakeholders and professionals.
Interventions
· To receive and effectively process referrals.
· To effectively manage a caseload
· To build trust with service users, providing non-judgemental support, respecting diversity, and lifestyle choices.
· Work from a strength-based approach focusing on a person’s assets.
· To help service users identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
· To work with service users to co-produce a personalised support plan using the Human Givens Approach to emotional needs. The plan will be based on the person’s priorities, interests, values and motivations. Including what they can expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing.
· In collaboration with service users, establish SMART goals; review regularly and evidence their recovery progress using the agreed outcome measurement tool.
· To signpost individuals and/or facilitate referrals to community-based services and activities, including peer support, health, social, leisure, employment, and training opportunities.
· To undertake a key working support role where appropriate, depending on the level of need and ability of the service user.
· To establish that individuals have been contacted by/engaged with community support (as per support plan) and review progress where possible, using the agreed outcome measurement tool, prior to discharging from caseload.
· Where individuals may be eligible for a personal health budget, help them to explore this option as a way of providing funded, personalised support to be independent, including helping people access resources to support their recovery.
Quality
· To maintain accurate electronic case records and administrative systems.
· To ensure the effective delivery of activity and quality standards to meet service specifications.
· To collect and collate data/information effectively for the purpose of audit, research and service performance and draft written reports where required.
· To encourage service user and stakeholder involvement in raising awareness, service design and evaluation.
· To present a positive image of South East and Central Essex Mind.
Risk Assessment
· To understand the range of risks potentially faced by service user and undertake effective risk assessment and safety planning.
· To champion safeguarding, addressing and escalating concerns.
Standard Clauses
· To work in accordance with South East and Central Essex Mind’s Aims and Objectives.
· To contribute to the development of best practice with the service.
· To undertake training as necessary to promote the development of skills and knowledge.
· To receive supervision, appraisal and to attend regular staff meetings.
· To maintain up-to-date knowledge of legislation, national and local policies and procedures in relation to Mental Health and Primary Care Services.
· To promote awareness of and commitment to the Organisation’s Equality and Diversity Policy in relation to employment and service delivery.
· To ensure compliance with Southend, Essex and Thurrock (SET) Safeguarding guidance and procedures.
· To ensure full compliance with the Health & Safety at Work Act 1974, the Organisation’s Health and Safety Policy, delegated responsibilities, and all locally agreed safe methods of work.
· All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with GDPR, and the Data Protection, Physical and Environmental Security and Confidentiality Policies
· Actively support and promote South East and Central Essex Mind’s fundraising activities as part of day to day activities.
· It is the responsibility of all staff that they do not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties.
· This Job Description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of service development.
· Equal Opportunities: The post comes under the terms of Mind’s Equal Opportunities Policy
For more information or to apply, please email laura.lewsey@secemind.org.uk
About Our Charity
South East and Central Essex Mind has been successfully supporting mental health in the local community since 1966. Our aim is to ensure everyone susceptible to, or experiencing mental health issues is given all the help, support and guidance needed to enable them to cope more easily and effectively. Early intervention can ease the situation for those with mental health concerns and provide support for their families. We provide supported housing, counselling services, wellbeing mentoring, mental health training and mental health signposting for anyone who needs it.